CX Dynamics

biztech 4.0

marketplace

The Customer Delight

Abstract

Achieving success in the Business 4.0 environment differs significantly from past accomplishments. Modern business leaders are acutely aware of the imperative to lead digital transformations within their organizations and seize the opportunities that rapid technological advancements bring. Keeping pace with this breakneck technological evolution is an ongoing challenge. The profound impact of Business 4.0 is reshaping leadership roles across global organizations, compelling companies to reevaluate their traditional C-suite responsibilities.

In today’s landscape, businesses are tasked with responsibilities extending beyond the management of staff, clients, and products. Chief Marketing Officers (CMOs) of today must possess the capability to wield substantial influence over organizational culture, effecting transformative changes in deeply ingrained behaviors and methods.

The conference serves as a platform for discussing strategies to navigate the adoption of new technologies, the unexpected emergence of novel opportunities, and the shifting dynamics of customer engagement within markets. A cornerstone for ensuring the success of digital transformation initiatives within a company lies in the commitment to continuous transformation, adapting and evolving in response to the dynamic Business 4.0 environment.

Learning Outcomes

Understand the importance of customer-centric leadership in the Business 4.0 environment.

Gain insights into shaping organizational culture to meet customer expectations.

Explore the role of CPOs, CXOs, and CMOs in Business 4.0 success.

Learn strategies for leveraging data and predictive analytics to enhance CX.

Discover the value of purpose-driven sustainability & ecosystem understanding.

Explore the Experience 4.0 architecture and its potential for growth and innovation.

Who Should Attend

The conference provides an opportunity for attendees to network, learn about the latest industry trends and developments, and gain new skills and knowledge to enhance their careers and improve their organization’s technology infrastructure.

Industry Focus

Solution Providers

Enterprise Digital Transformation, IOT, Automation, Analytics, Big Data, AI, Robotics, Integration Planforms, Digital adoption platforms, Digital workplace suites, Team collaboration & communication tools, Social intranet tools, Cloud CRMs, HCM platforms, Employee self-service platforms, Cloud storage tools etc.

Our Speakers

Rakesh Gupta
Rakesh Gupta
Head- Customer Services and Customer Experience

Anchor by Panasonic

Uday Bhosale
Uday Bhosale
DGM & Head of CX

Hamilton Housewares (Milton)

Dharmender Narang
Dharmender Narang
Chief CX Officer (Sr. VP)

IIFL

Jyoti Arora
Jyoti Arora
Head Of Customer Experience

Borosil

Vijaybahu Joshi
Vijaybahu Joshi
AVP - Head of Experience Design

Reliance Jio India

Delnaaz Iran
Delnaaz Irani
Associate Director - CX - Emerging Markets

GSK

chinmay
Chinmay Patra
Director Sales CXTI APAC

CONCENTRIX

Shailendra Rathi
Shailendra Rathi
CMO and COO SAMETA alliances

Eli Lilly and Company

Chaitanya Dhande
Chaitanya Dhande
AVP, Product Management

IKS Health

R S Vasan
R. S. Vasan
Sr. VP Marketing & Sales

Sun Pharmaceutical Industries Ltd.

Ravi Kocherlakota
Ravi Kocherlakota
Associate Director -Sales and Marketing

 Emcure Pharmaceuticals Ltd

Parveen Kumar
Parveen Kumar
Sr. VP Sales & Marketing

The Indian Hotels Company Limited (IHCL)

Sukesh Sheth
Sukesh Sheth
Director Of Product Development

Aptar

Kaushal Todi
Kaushal Todi
Director, Customer Success Account Manager - Manufacturing Lead - India

Microsoft

Kanika Garg
Kanika Garg
Chief Digital Product Officer

Future Generali Insurance India

Satwik Kulshreshtha
Satwik Kulshreshtha
Head - Product Development & GTM

Aditya Birla Health Insurance

shara
Shara Siddharth
Global Marketing Director

 GSK

cx (1)
Ashutosh Bhatawadekar
Engagement Director | CIO Advisory

Tata Consultancy Services

cx
Oscar D'Souza
GM & Senior Regional Sales Director

HCL Technologies

cx (2)
Shubhranshu Singh
Vice President - Marketing -Domestic & IB

Tata Motors

cx (3)
Jeson Tharakan
Sr. Director Business Solutions and Sales Work Dynamics

JLL

cx (4)
Dr. Roy Kshemendra
Head of Communications & Customer Centricity Agency Business

 Tata AIA Life Insurance

cx (13)
Nitin Jain
Head of Applications

Nuvoco Vistas Corp. Ltd.

cx (14)
Avijit Mohapatra
Head of Flipkart Customer Experience Transformation

 Flipkart

cx (9)
Irshan Ahmad
International Sales Director

Confidential

cx (5)
Sumana choudhary
Director Sales and Marketing

Marriott International

cx (7)
Jayanti Gupta
Associate Director - Cash Product Management, Transaction Banking, CCIB

 Standard Chartered Bank

cx (6)
Sunil Narula
Vice President - Marketing

 Panasonic

cx (10)
Sanjay Shedge
Executive Director

Diversey

cx (11)
Jeet Sharma
Business Head Sales & Marketing

 Dr. Reddy's Laboratories

cx (12)
Shailendra Tripathi
Head of Marketing

 Dr. Reddy's Laboratories

Sanjay Pisharody
Sanjay Pisharody
Marketing Director

 Warner Bros. Discovery

cx (8)
Ashish Jha
Assistant Vice President | Product Management | CMS

 Bank of Baroda

 

Rohan Gawde
Rohan Gawde
Associate Director Marketing

Cipla

Sujeet Chaturvedi
Sujeet Chaturvedi
Associate Director of Sales

Radisson Hotel Group

Past Partners

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